Payment

On Hand Lotions accepts all major credit cards, debit cards, and Paypal!

Packages will be sent out once payment has cleared and a tracking number sent to you via email.

In the event of non-payment of an invoice, we will first send a friendly reminder. Hey, we all get busy and life happens. If there is neither response nor payment within two days, we may issue an e-invoice. If there is neither response nor payment by day four we may cancel the sale.

 

Shipping within the USA

$6.95 FLAT RATE U.S. SHIPPING! Orders over $75 ship free!

Parcels are typically sent via First Class USPS or USPS Priority depending on order weight. All domestic shipping includes Delivery Confirmation. All custom items and orders above $200 shipped within the USA have shipping insurance included as well. Orders delivered or shipped within New York State are subject to sales tax.

 

US Shipping Rates

Order TotalStandard ShippingPriority Upgrade
$0 - $74.99$6.95$10.95
$75 and upFree!$10.95

 

Shipping outside the USA

Please select the correct shipping method during checkout to see calculated shipping cost. Please note that International First Class Mail can take 3-8 weeks to be delivered, depending on the delivery destination. Unfortunately, On Hand Lotions does not have any control over a parcel that is held by Customs. International packages won’t be considered lost until eight weeks after the shipping date and confirmation from the shipping service that the package is lost. If you still have not received your package after eight weeks and the shipping service states that the package is lost, we will issue a refund for your purchase less the shipping costs.

Please be aware of your country’s import laws, taxes, duties, and/or fees. On Hand Lotions cannot be held liable for import expenses. VAT/GST/import fees and/or taxes are *not* included in the purchase price. The only tax we are authorized to collect is sales tax on orders within New York State. 

 

Returns & Exchanges

Given the personal nature of our products, we must restrict returns and exchanges as we cannot resell items that have left our possession. Please note that we do not issue refunds or exchanges due to scent, taste, texture, or aesthetic preferences. Custom orders are not eligible for refund or exchange.

If you receive damaged items or the wrong items:

  1. WRITE: Please contact us within 48 hours of receipt of your order so we can correct the issue for you. You must contact us before returning items. 
  2. SHIP: If we determine that a refund or exchange is appropriate, a Return Authorization Code will be issued by On Hand Lotions to be included in your order. If your return or exchange is due to our error and you have received the incorrect item, we will also issue a shipping label for its return. It is your responsibility to return the merchandise in question in the same manner it was shipped to you. For example, if On Hand Lotions ships a package to you in a padded mailing envelope via insured First Class Mail with delivery confirmation, you must use the same shipping class/means of confirmation/insurance when returning items.
  3. Your item(s) must be received by On Hand Lotions within fourteen calendar days of delivery to you. We will assess the product and either send a replacement or issue a refund.